Terms and Conditions

General Website Terms and Conditions


By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use. All applicable laws and regulations and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law. The Company throughout this agreement refers to Franch World (M) Sdn Bhd.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on The Company’s website for personal, non-commercial transitory viewing only. This is the grant of a license not a transfer of title, and under this license you may not:

Modify or copy the materials;

Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

Attempt to recompile or reverse engineer any software contained on The Company’s website;

Remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by The Company at any time. Upon terminating your viewing of these materials or upon the termination of this license. You must destroy any downloaded materials in your possession whether in electronic or printed format.


The materials on The Company’s website are provided “as is”. The Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant-ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, The Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.


In no event shall The Company or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit. or due to business interruption.) arising out of the use or inability to use the materials on The Company’s Internet site, even if The Company or The Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on The Company’s website could include technical, Typographical, or photographic errors. The Company does not warrant that any of the materials on its website are accurate, complete, or current. The Company may make changes to the materials contained on its website at any time without notice. The Company does not, however, make any commitment to update the materials.


The Company has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The Company of the site. Use of any such linked website is at the user’s own risk.

Site Terms of Use Modifications

The Company may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to The Company’s website shall be governed by Malaysia’s law without regard to its conflict of law.

Terms and Conditions

On-line Store Terms and Conditions


The information provided by you upon registration or at any time after that must be correct and complete. Providing any untruthful or inaccurate information constitutes a breach of these Terms of Use and you may be barred from accessing our website. Any changes to the information that you provided earlier upon registration must be made known to us immediately by updating your personal details.

Password and Security

A password should be created when you register to use the www.raysonlaboratories.com.my website. The password created is personal to you and known only by you. You are advised to keep your password confidential and not disclose it or share it with anyone. We encourage you to use passwords that use a combination of upper and lower case letters. Numbers and symbols with your account. You are liable for all transactions and orders that come about or are submitted under your username and password. If you know or suspect that another person(s) is using your personal password, you should notify us by contacting Customer Service Toll-free line immediately.

If The Company has got the proof to believe that there is l likely to be a breach of security or misuse of the registration and login, we may require you to change your password or we may suspend your account accordingly.

Order Acceptance

Please note that there may be some orders that we are unable to accept or process and must be cancelled. We reserve our rights, to accept, refuse or cancel any order for any reason. Should there be any ambiguity in your order placed with us such as availability, special condition imposed, pricing or product description we will do our best to resolve it without inconvenience to you. If need be, we will contact you for any additional information before processing your order.

Pricing and Content Information

The prices to be paid for the Products that you ordered are as set out in the Portal. The price published on The Company website is always the same as the The Company store price. However, due to the time difference between the time the order is placed and the goods picked for collection or delivery, prices may differ.

Although The Company makes every effort to provide you with up to date and accurate pricing information, pricing or typographical errors may occur from time to time. The Company will inform you of any error or changes in the price of any Products which you may have ordered and reconfirm with you the order price. You may cancel the purchase of the Products if you disagree with the revised order price.

The final price will be the price on the day the goods are picked for collection / delivery.

The Company attempts to be accurate in its product descriptions. However, The Company does not warrant that product descriptions or other content of this website is accurate, complete, reliable, current, or error-free. If you discover that a product purchased is not as labelled, your sole remedy is to return it in unused condition.

Reviews and Comments

Anything submitted or posted on this website including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions is and will be treated as non-confidential and non-proprietary, and we shall have the royalty-free, worldwide, continuous, unchangeable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such posting or submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or recompile such posting and/or submission. All posting and/or submissions shall automatically become the sole and exclusive property of The Company and it will not be returned to you.

When you post comments or reviews to the website, you also grant us the right to use the name that you submit with any review, comment or other content, if any, in connection with such review, comment, or other content.

You further represent and warrant that you own or otherwise have control all of the rights to the reviews, comments and other content that you post on this website and that the use of your reviews, comments, or other content by us will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone else other than yourself or otherwise mislead us or third parties as to the origin of any posting and/or submissions. We may, but shall not be obligated to, remove or edit any positing and/or submissions (including comments or reviews) for any reason.

Availability of the Website

Although The Company aims to offer you the best service possible, we make no promise that the services at The Company’s website will meet your requirements. The Company cannot guarantee that the service will be fault free. If a fault occurs in our service you should report it to the Customer Services Toll-free line or by email and we will try to correct the fault as soon as we reasonably can. Your access to The Company’s website may be occasionally limited to allow for repairs, maintenance or the introduction of new facilities or services. The Company will attempt to reinstate the service as soon as it reasonably can.

Offers, Credits & Vouchers

From time to time, The Company may introduce vouchers, offers and such other promotional schemes on the website. The terms and conditions leading these schemes shall be specified while introducing these schemes to the public at large. In the event of any conflict between the Terms of Service and the terms and conditions of such schemes, the terms and conditions of the schemes shall prevail. The vouchers, prizes or credits cannot be redeemed for cash.

Standard eCoupon Terms & Conditions

Your use of an eCoupon indicates your agreement to be bound by these eCoupon Terms and Conditions.

The Company reserves the right to withdraw or cancel an eCoupon for any reason at any time.

The Company shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eCoupon or any failure or inability of a customer or household to use an eCoupon for any reason.


We strive to accurately display the colors of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate and correspond with the actual products offered for sale on our website.


You agree to indemnify and hold harmless The Company and its affiliates from and against any and all claims, damages, costs and expenses, including solicitors’ fees, arising from or related to your use of the website or any breach by you of these Terms of Use.

Electronic Communications

When you use any The Company’s services, or send an e-mails to us, you are communicating with us electronically. You also consent to receive communications from us electronically. You also agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Termination and Effect of Termination

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or repeal any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the website and we shall, in addition to any other legal or equitable remedies, immediately repeal all password( s) and account identification issued to you and deny your access to and use of this website in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations of the parties arising before the date of termination.

Order Cancellation

Your order begins processing immediately after you click “Confirm” on the “Checkout” page. During processing, it may be possible to cancel your order. Once the order moves into the shipping.

Process, it cannot be cancelled. However, you may reschedule your order for Pickup time/delivery time no less than 3 hours before the initial Pick Up/delivery.

Cancellation is allowed if the order status is “Approved”. To attempt to cancel your order during processing:

  1. Sign in to your account
  2. Find your order on the main page of your account under My Orders
  3. Click the order number to see the order status.
  4. Click on the “Cancel This Order” button. You will be prompted with a message “Click OK cancel order”. Please select “OK” to proceed with cancellation. Otherwise please click “Cancel” to cancel the task.

Cancellation is not allowed if the order status is other than “Approved”. But you may reschedule the Pick Up / delivery time slot. You also may send us an email or call us at our Toll-free line to book your new Pick Up time / delivery time with condition it is done minimum 3 hours before the initial Pick Up / delivery time.

For online payment order via payment gateway, order cancellation before shipping process, payment amount will be refund to your eCredit account.

Order Cancelled by RAYSON

An order can be cancelled for various reasons. In every instance, we make every effort to communicate with you prior to cancelling the order. We sincerely apologize if your order is cancelled without your knowledge.

The most common reason why your order may be cancelled without your consent is that the information you provided for your delivery address is incorrect and you are not contactable.

Here are some other reasons why all or part of your order may be cancelled:

We are not able to contact you to verify your delivery address. Please make sure that you are available at the e-mail address and phone number you’ve provided. An item on your order has been back ordered (out of stock) for more than 90 days, or has been discontinued and is no longer available. Again, we always try to inform our customers of these issues prior to order cancellation.

Cancelled orders cannot be reinstated. Therefore, a new order must be placed with the correct information if you still wish to receive the products.

For all scenarios we will send you a notification, so please check your e-mail regularly (including Junk” and “Spam” mail folders).

If you have any other questions or concerns about the nature of your order cancellation, please contact us using the ”Contact Us” at the footer of every page on the website and make sure to include the following information:

Order number

Recent Communication with our Customer Care (if application)


If you are not satisfied with your purchase, within 7 days from the purchase date, we will fully refund the cost of your order excluding the shipping fee made if applicable.

To request for a refund, please bring the products to the outlet from where you placed your order. When you return the product to us, you must also bring the original receipt, original packaging, tags, Labels, accessories and complimentary gifts that come with it. Returned products must be in the condition you received them and in the original box and/or packaging.

Customer Service reserves the right to reject the items that are not under Refund Policy. The items will be returned to Customer and exchange request is void.

Refund to eCredit account

For the online payment purchase, we will refund the order value derived from order cancellation or return of damage good upon delivery, or product price difference derive from any non-acceptance of substituted goods to your eCredit account.

eCredit value can be utilize as next purchase online payment mode upon at the checkout page.

eCredit value only applicable for online payment mode. It is not applicable for EDM terminal post pay payment mode at home delivery door step or Pick Up at store.

All eCredit value exclude GST/Sales Tax.

Minimum Spend Requirement & Payment Conditions

The Company online purchase requires a minimum spending per order of RM10.

Payment for Products ordered through The Company Online can be made by:

For Delivery or Pay at the Door, only Debit Card and Credit Card (VISA card and MasterCard) are accepted.

For Pick-up, tender types accepted are those tender types accepted at The Company store

Online Payment by Credit Card Debit Card: Provide your credit card details during checkout on our secure site. We accept MasterCard, Visa, and Debit Cards. 

Note: For home delivery, we don’t accept cash, cheques, eCredit or gilt cards as payment.

Our liability to you in connection with any order will not exceed the total price charged for the relevant items

Please ensure that the expiry date of your payment card after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order transaction.


The Malaysian Government wishes to announce the introduction of a Rounding Mechanism to the nearest multiple of 5 cents for over-the-counter payments to be fully implemented by 1 April 2008.

The Rounding Mechanism only applies to the total amount of a bill and not on individual items. In the Rounding Mechanism exercise, the total amount of a bill which ends in 1, 2, 6 and 7 cents will be rounded down while the total bill which ends in 3, 4, 8 and 9 cents will be rounded up to the nearest multiple of 5 cents.

The implementation of the Rounding Mechanism brings benefits to both businesses and customers. Businesses will be able to save on handling costs and for customers, it will make payment faster and more convenient.

For more detailed explanation, please refer to the Bank Negara Rounding Mechanism document

 Delivery Information

All you need to know about delivery, from when your order will arrive to how it will get there.

For many of our products you can choose to collect from a store near you for free – find out more in the section about Store Pick Up below.

Delivery costs will be displayed to you during checkout

Home Delivery

Incoming orders will be processed on a daily basis, from Monday to Sunday. Our delivery time slot is by two hourly basis, from 10:00 a.m. to 10:00 p.m. daily.

Our delivery is next day delivery. Therefore, please place your order one day in advance. You may place order up to two weeks in advance.

Our delivery cost is RM 10 for all postcodes published on The Company Online shopping website.

How Are Items Delivered?

All items are delivered directly to your doorstep.

When placing your order please specify delivery instructions, e.g. narrow road. Upon delivery, we will ask you to check the condition of the goods and sign for delivery.

When Should I Expect My Delivery?

We will deliver the goods to you on the day you have selected and within the time slot you have chosen when you place your order.

What Should I Do If I Have Not Heard From The Courier?

Once you have placed your order, we will only contact you if there is a problem with your delivery.

You can check the status of your order at any time – just log on to “My Account” and go to “My Order” and click on your order number.

You will be contacted before the delivery by text or by phone to remind you we’re coming. If for any reason we are unavoidably delayed, we will get in touch to let you know.

What Happens If I Am Not In For A Delivery?

We will call you before we deliver your goods to confirm you are in for delivery.

However, if you are not going to be in for your arranged delivery, you need to call Customer Care on 1-300-30-8786 to reschedule.

What Should I Do If My Delivery Is Late?

We try our very best to let our Customers know of any potential delay as soon as possible.

Unfortunately delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery time, we will let you know as soon as we know of any delay. Please check the confirmed delivery time on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.

How Can I Track My Order?

We will let you know what’s happening with your order on the website. To find out the latest status of you r order online log on to “My account” and go to “My Order” and click on the order number. Please note that our Customer Care Term doesn’t have a more specific time of arrival for any order.

We will let you know if there are any changes with your order via email, text or phone. So it’s really important that your contact details are up to date on your account.

Who Can Sign For The Delivery?

Anyone in the house whose credit card is used to pay for the order when it is delivered and sign on the credit card slip.

More About Your Home Delivery

For urgent orders, please make a note on your order form so we can try our best to make a special arrangement for you.

Shipping to a Different Address

You can get home delivery to your home, to work or to someone else. If you are purchasing for someone, you can send it directly to the recipient.

During checkout, when you get to the Secure Checkout page, click “Ship to Different Address” to change to a new destination.

Once you’ve completed checkout, we cannot reroute your order or change your delivery address. This is to ensure the security of your order.



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(Company no.: 529421-T)
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